Terms of service
Overview
This website, ilaseeds.com, is operated by HATCHMATIC STORE, trading as ila Seeds.
Throughout these Terms, the terms “we,” “us,” and “our” refer to ila Seeds and HATCHMATIC STORE.
By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service and the policies referenced on our website, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.
Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products and services.
1. Use of Our Website
You may use our website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities
- Attempt to interfere with the security or operation of the website
- Introduce viruses, malicious code, or harmful technologies
- Misuse website content, accounts, or checkout systems
You are responsible for ensuring that the information you provide when placing an order is accurate and complete.
2. Products
We make reasonable efforts to provide accurate product descriptions, images, pricing, and availability.
However:
- Product appearance may vary slightly from images shown on different devices
- Product information may be updated from time to time
- Availability may change without notice
- We may discontinue or limit products where necessary
For seeds and other natural products, characteristics such as appearance, size, growth, germination, or final plant performance may vary depending on storage, planting conditions, climate, soil, care, and other factors outside our control.
3. Orders
Submitting an order constitutes an offer to purchase products from us.
An order is considered accepted after payment has been successfully processed and we confirm the order.
We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of:
- Incorrect pricing or product information
- Suspected fraudulent activity
- Payment issues
- Product unavailability
- Incorrect or incomplete shipping information
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.
4. Pricing and Payment
Prices displayed on the website are shown in the applicable store currency.
Prices and promotions may change without notice. The price applicable to your purchase will be the price displayed at checkout when the order is placed.
Applicable taxes, shipping charges, or other fees, if any, will be displayed during checkout.
You agree to provide accurate and authorized payment information.
Payments are processed through third-party payment providers. We do not store complete payment card information.
5. Shipping and Delivery
Shipping is subject to our Shipping Policy.
Delivery estimates shown on our website are estimates and may be affected by:
- Carrier delays
- Weather conditions
- Public holidays
- Incorrect delivery information
- Events outside our reasonable control
Customers are responsible for providing a complete and accurate shipping address.
Where permitted by applicable law, we are not responsible for delays caused by circumstances outside our reasonable control.
6. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Eligible return requests must be submitted within the return period stated in that policy.
Opened or used seed packets and other products that do not meet the stated return conditions may not be eligible for return.
7. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at support@ilaseeds.com.
We cannot guarantee that a change or cancellation can be made once an order has entered processing or has been dispatched.
8. Accuracy of Information
We aim to keep information on our website accurate and up to date.
Occasionally, there may be errors relating to:
- Product descriptions
- Pricing
- Availability
- Promotions
- Shipping information
- Delivery estimates
We reserve the right to correct errors and update information where reasonably necessary.
If an error materially affects an order you have already placed, we will contact you where appropriate.
9. Intellectual Property
Unless otherwise stated, website content including text, branding, logos, graphics, photographs, layouts, and other materials belongs to ila Seeds, HATCHMATIC STORE, or the respective rights holder.
Website content may not be copied, reproduced, distributed, modified, or used commercially without appropriate authorization.
10. Third-Party Services and Links
Our website may use or link to third-party services, including payment providers, shipping providers, analytics services, and other websites.
Third-party services operate under their own terms and privacy practices.
We are not responsible for the independent content, policies, or practices of third-party websites.
11. Shopify
Our store is hosted on Shopify.
Shopify provides the technology and infrastructure used to operate our online store. Purchases made through ilaseeds.com are transactions between the customer and HATCHMATIC STORE, trading as ila Seeds, not Shopify.
Shopify may process certain information as necessary to provide its services, as described in applicable privacy policies.
12. Privacy
Your personal information is handled according to our Privacy Policy.
By using our website, you acknowledge that certain information may be processed by Shopify and other service providers required to operate the store, process payments, fulfil orders, and provide related services.
13. Customer Reviews and Feedback
If you voluntarily submit reviews, comments, suggestions, images, or other feedback, you confirm that you have the right to submit that content.
You must not submit content that is unlawful, misleading, abusive, defamatory, or infringes the rights of another person.
We may use submitted reviews or feedback in connection with our website and business, subject to applicable law.
14. Prohibited Activities
You must not use the website to:
- Commit fraud or unlawful activities
- Violate intellectual property rights
- Submit false or misleading information
- Spread malware or harmful code
- Attempt unauthorized access to website systems
- Interfere with the operation or security of the Services
We may restrict access where these Terms are violated.
15. Disclaimer
We aim to provide accurate and reliable information about our products.
However, to the extent permitted by applicable law, we do not guarantee specific gardening, germination, growth, flowering, fruiting, yield, or cultivation results because these may depend on environmental conditions and customer care.
Nothing in these Terms excludes rights or protections that cannot legally be excluded under applicable consumer law.
16. Limitation of Liability
To the extent permitted by applicable law, ila Seeds and HATCHMATIC STORE will not be responsible for indirect or consequential losses arising from use of the website or products.
This limitation does not exclude liability that cannot legally be limited or excluded.
17. Changes to the Services
We may update, modify, suspend, or discontinue website features, products, or services from time to time.
We may also update these Terms where necessary to reflect changes to our business, website, services, or legal requirements.
18. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply.
19. Governing Law
These Terms are governed by the applicable laws of India, subject to any mandatory consumer protections that may apply in the customer's jurisdiction.
Any dispute will be handled in accordance with applicable law and jurisdictional requirements.
20. Contact Information
Questions regarding these Terms of Service can be sent to:
Business Name: ila Seeds
Company Name: HATCHMATIC STORE
Registered Address:
Flat No. 25, SY NO 199/AA
Balaji Nagar, Miyapur
Hyderabad, Rangareddy
Telangana – 500049
India
GSTIN: 36BMPPB9609E2ZW
Phone: (+91) 9542498180
Email: support@ilaseeds.com
Customer Support Hours: Monday to Friday, 09:30 AM – 5:00 PM IST