Refund policy

At ila Seeds, operated by HATCHMATIC STORE, we aim to ensure that customers receive their orders in good condition and as described. If there is an issue with your order, please contact us so we can review and assist you.

1. Return Eligibility

We accept returns for eligible products that are:

  • Unused and unopened
  • In their original packaging
  • In the same condition in which they were received

Opened seed packets, used products, or items that are not in their original condition are not eligible for return.

Items clearly marked as final sale are non-returnable and non-refundable.

2. Return Period

You may request a return within 7 days of delivery.

Return requests submitted after this period may not be accepted.

3. How to Request a Return

To request a return, contact us at:

Email: support@ilaseeds.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return
  • Photos, where applicable, for damaged or incorrect items

Please wait for return instructions before sending any product back to us.

4. Return Shipping Costs

Customers are responsible for return shipping costs for eligible returns made due to a change of mind.

If you receive a damaged or incorrect item, contact us with supporting photos. If the issue is confirmed, we will provide an appropriate resolution and cover applicable return shipping costs where a return is required.

We recommend using a trackable shipping service for customer-arranged returns.

5. Refunds

Once an eligible return is received and inspected, we will notify you of the refund status.

Approved refunds will be:

  • Processed within 8 business days
  • Issued to the original payment method

Your bank or payment provider may require additional time to reflect the refund.

Original shipping charges, if any, are generally non-refundable unless the return is due to an error on our part.

6. Exchanges

We currently do not offer direct exchanges.

If you would like a different product, you may return the original item if it meets our return conditions and place a new order separately.

7. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at support@ilaseeds.com.

Include your order number and clear photos of the item and packaging so we can review the issue.

8. Contact Information

Business Name: ila Seeds
Company Name: HATCHMATIC STORE
Registered Address:
Flat No. 25, SY NO 199/AA
Balaji Nagar, Miyapur
Hyderabad, Rangareddy
Telangana – 500049
India

GSTIN: 36BMPPB9609E2ZW
Phone: (+91) 9542498180
Email: support@ilaseeds.com
Customer Support Hours: Monday to Friday, 09:30 AM – 5:00 PM IST